TOKUBRAND TERMS & CONDITIONS
Last Updated: 19 September 2026
Welcome to Tokubrand.
These Terms & Conditions “terms” apply to your use of the Tokubrand website and to all quotations, orders, purchases and services supplied by Tokubrand “Tokubrand”,”we”, “us” or ”our”).
By requesting a quotation, placing an order, approving artwork or purchasing products from Tokubrand, you acknowledge that you have read and accepted these Terms.
These Terms apply primarily to our custom sportswear, teamwear, uniforms, apparel and related services.
1. ABOUT TOKUBRAND
Tokubrand is a New Zealand sportswear and teamwear business specialising in custom-designed uniforms and apparel.
Our products and services may include:
Basketball uniforms
Netball uniforms
Football and soccer uniforms
Rugby and rugby league uniforms
Volleyball uniforms
Softball and baseball uniforms
Training apparel
Hoodies and warm-up apparel
Supporter wear
Socks and accessories
Other custom sportswear and teamwear
Tokubrand may work with third-party manufacturers, suppliers, freight companies and courier providers to manufacture and deliver customer orders.
2. QUOTATIONS
Quotes provided by Tokubrand are based on the information available at the time the quote is prepared.
Unless otherwise stated, a quotation is valid for the period specified on the quotation.
If no expiry period is stated, Tokubrand may update a quotation before the order is
confirmed if there are changes to supplier pricing, freight, exchange rates, taxes, duties, product specifications or other relevant costs.
A quotation does not constitute a confirmed order.
An order becomes confirmed once:
the customer has accepted the quotation or order details;
required artwork has been approved;
the required deposit or payment has been received; and
Tokubrand has accepted the order.
3. PRICING
Pricing may depend on:
Product type
Quantity
Garment sizes
Customisation
Names and numbers
Logos and sponsor branding
Printing or embroidery
Fabric and product specifications
Freight and shipping
Production requirements
Urgency
Applicable taxes and duties
Tokubrand will communicate material pricing changes before an order is confirmed.
If a genuine pricing or product-description error occurs, Tokubrand reserves the right to correct the error and discuss the available options with the customer before proceeding.
Nothing in these Terms limits Tokubrand’s obligations under the Fair Trading Act 1986.
Businesses selling in New Zealand must provide accurate and non-misleading information about products, services and pricing.
4. CUSTOM-MADE PRODUCTS
Most Tokubrand teamwear is custom-made specifically for the customer.
Customisation may include:
Team designs
Colours
Club names
Team names
Player names
Player numbers
Logos
Sponsor logos
Sizes
Garment styles
Product combinations
Other customer-requested specifications
Because custom products are produced specifically for an order, customers should carefully check all order information before approving production.
5. ARTWORK & DESIGN APPROVAL
Before production, Tokubrand may provide artwork, mock-ups, renders, proofs or order summaries for customer approval.
The customer is responsible for checking all details, including:
Team or club name
Player names
Player numbers
Spelling
Colours
Logos
Sponsor logos
Sizes
Quantities
Garment styles
Design placement
Other order specifications
Final artwork approval is an important stage of the ordering process.
Once artwork and order details have been approved, Tokubrand will manufacture the order based on the approved information.
Tokubrand is not responsible for errors that were clearly shown in the approved artwork or order information and were subsequently reproduced correctly.
This does not limit any rights the customer has under New Zealand law where Tokubrand has failed to meet its legal obligations.
6. CHANGES TO AN ORDER
Customers should contact Tokubrand as soon as possible if they wish to change an order.
Once production has commenced, changes may no longer be possible.
Where a change can be made after production has commenced, additional costs may apply, including:
Manufacturing costs
Artwork costs
Freight costs
Replacement product costs
Supplier charges
Other reasonable costs associated with the change
Tokubrand will advise the customer of any additional costs before proceeding where reasonably practicable.
7. SIZING
Customers are responsible for selecting the appropriate sizes for their team members.
Tokubrand may provide sizing charts, measurement guides and sample sizing where available.
For team orders, we strongly recommend that customers:
Measure players before ordering;
Review the applicable Tokubrand size chart;
Use sample garments where available; and
Confirm all sizes before production.
Because custom teamwear is made specifically for the customer’s order, correctly manufactured garments are not generally returnable simply because a customer selected the wrong size or subsequently changed their mind.
This does not affect any rights available under the Consumer Guarantees Act 1993.
8. COLOURS, FABRICS & MANUFACTURING VARIATIONS
Tokubrand makes reasonable efforts to reproduce colours shown in digital artwork and product images. However, colours displayed on computer monitors, phones and other devices can varyfrom the physical product.
Minor variations may also occur due to:
Fabric characteristics
Dye batches
Printing processes
Manufacturing processes
Lighting
Screen settings
Minor variations do not necessarily constitute a manufacturing fault.
Where a product does not comply with its description or applicable legal guarantees, Tokubrand will assess the issue and provide any remedy required by law.
9. PAYMENT
Unless otherwise agreed in writing, payment must be received before an order enters production.
Tokubrand may require:
Full payment before production; or
A deposit before production, with the remaining balance payable before dispatch.
The applicable payment requirements will be stated on the quotation or invoice.
Tokubrand may delay production until payment and artwork approval have been received.
10. GST
Tokubrand operates in New Zealand.
Where applicable, prices will clearly state whether 15% New Zealand GST is included or excluded.
Where Tokubrand is required to charge GST, GST will be charged in accordance with New Zealand tax legislation.
For imported products, customs duties, import GST, levies, brokerage charges or other government charges may apply depending on the agreed shipping arrangement.
11. PRODUCTION TIMES
Tokubrand will provide an estimated production timeframe where possible.
Production timeframes are estimates unless a specific timeframe has been expressly agreed in writing.
Production and delivery can be affected by:
Order quantities
Product specifications
Artwork approval
Supplier production schedules
Public holidays
Manufacturing delays
Freight delays
Customs processing
Courier delays
Natural disasters
Other circumstances outside Tokubrand’s reasonable control
Customers should allow sufficient time for production and delivery before competitions,tournaments, seasons or events.
If a particular delivery date is critical, customers should discuss this with Tokubrand before placing the order.
12. SHIPPING & DELIVERY
Shipping costs will be stated on the applicable quotation, invoice or checkout.
Tokubrand may use third-party freight companies, freight forwarders and courier providers.
Delivery timeframes are estimates unless a specific delivery date has been agreed in writing.
Once an order has been dispatched, delivery may be affected by circumstances outside Tokubrand’s control.
Customers should inspect their order promptly after delivery and notify Tokubrand of any apparent damage, shortage or incorrect items.
Nothing in this section excludes any rights or remedies required by New Zealand law.
13. INTERNATIONAL FREIGHT, CUSTOMS & IMPORT CHARGES
Where products are imported into New Zealand, applicable charges may include:
Import GST
Customs duties
Customs or biosecurity charges
Brokerage fees
Freight charges
Other government or carrier charges
Responsibility for these costs will depend on the shipping terms agreed between Tokubrand and the customer.
Where a quotation specifies DDP (Delivered Duty Paid), the quotation will identify what is included within the DDP arrangement.
Customers should rely on the specific quotation or invoice rather than assuming that all freight arrangements include every possible government or third-party charge.
14. RETURNS & CHANGE OF MIND
Custom-made products are manufactured specifically to the customer’s requirements.
Accordingly, Tokubrand generally does not accept returns or exchanges solely because a customer:
Changes their mind;
Selects the wrong size;
No longer requires the product;
Changes teams;
Changes their preferred design after production;
Orders more products than required; or
Decides they no longer want personalised products.
This does not exclude or limit any statutory rights available under New Zealand law.
For non-custom products, any applicable return arrangements will be stated in the relevant returns policy.
15. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you believe your order is faulty, damaged, defective or does not match the approved order, please contact Tokubrand as soon as reasonably possible.
Please provide:
Order or invoice number
Description of the issue
Photographs or video where appropriate
Details of affected products
Any other information reasonably requested by Tokubrand
Tokubrand may request the affected product be returned for inspection.
Where Tokubrand has not met a guarantee required by the Consumer Guarantees Act 1993, Tokubrand will provide the remedy required by law.
Depending on the circumstances, the remedy may include:
Repair
Replacement
Refund
Price reduction
Compensation or another remedy available under law
New Zealand consumer law provides guarantees concerning matters including acceptable quality, fitness for purpose, matching description and delivery. The remedy depends on the circumstances and seriousness of the problem.
Tokubrand will not require a customer to give up a statutory right that cannot legally be excluded.
16. CUSTOMER-SUPPLIED ARTWORK & INTELLECTUAL PROPERTY
Where customers provide artwork, logos, trademarks, photographs or other intellectual property, the customer confirms that they have the necessary authority to provide that material to Tokubrand and authorise its use for the purpose of fulfilling the order.
The customer is responsible for ensuring that supplied material does not infringe another person’s intellectual property rights.
Where a customer supplies artwork that infringes a third party’s rights, the customer remains responsible for that infringement.
To the extent permitted by law, the customer agrees to indemnify Tokubrand against reasonable claims, losses and costs arising from the customer’s unauthorised use of third-party intellectual property.
17. TOKUBRAND INTELLECTUAL PROPERTY
Unless otherwise agreed in writing, original artwork, concepts, designs, templates,graphics and other materials created by Tokubrand remain the intellectual property of
Tokubrand or the relevant rights holder.
Customers may use completed Tokubrand products for their intended sporting, club, team or organisational purposes.
Customers must not reproduce, manufacture, sell or provide Tokubrand-created artwork to another manufacturer for reproduction without Tokubrand's written permission, unless the customer owns the relevant underlying intellectual property.
Customer-owned logos, trademarks and artwork remain the property of the customer or the relevant rights holder.
18. CUSTOMER LOGOS & TRADEMARKS
The customer confirms that it has permission to provide Tokubrand with any:
Club logos
Association logos
School logos
Business logos
Sponsor logos
Team names
Trademarks
Copyrighted artwork
Tokubrand may refuse to reproduce material where we reasonably believe that doing so may infringe intellectual property rights or other legal requirements.
19. PHOTOGRAPHS & MARKETING
Tokubrand may ask customers for permission to photograph completed products or projects for use in:
Our website
Social media
Advertising
Portfolio material
Promotional material
Where permission is requested, the customer may decline.
Tokubrand will not knowingly publish private customer information for marketing purposes without appropriate permission.
20. PRODUCT CARE
Customers are responsible for following the care instructions supplied with their products.
Damage caused by improper care, including incorrect washing, drying, ironing, chemical exposure, alteration, misuse or other improper treatment, may not be covered as a manufacturing fault.
Customers should follow the care instructions provided with their garments.
21. WEBSITE INFORMATION
Tokubrand makes reasonable efforts to ensure that information on our website is accurate and current.
However, information may occasionally change or contain errors relating to:
Product availability
Product descriptions
Images
Colours
Pricing
Specifications
Delivery estimates
Tokubrand may correct website errors and update information when required.
Nothing in these Terms permits Tokubrand to provide misleading or deceptive information contrary to New Zealand law.
22. THIRD-PARTY SUPPLIERS
Tokubrand may use third-party suppliers and service providers, including:
Manufacturers
Freight forwarders
Courier companies
Payment providers
Website providers
Hosting providers
Software providers
Other business service providers
Tokubrand remains responsible for its own legal obligations to customers but is not responsible for independent acts or failures of third parties beyond Tokubrand’s
reasonable control, subject to applicable law.
23. EVENTS OUTSIDE OUR CONTROL
Tokubrand will not be responsible for delays caused by circumstances reasonably outsideour control. These may include:
Natural disasters
Floods
Earthquakes
Severe weather
Fire
Epidemics or pandemics
War or civil unrest
Government restrictions
Port closures
Customs delays
Strikes
Freight disruption
Supplier shutdowns
Manufacturing disruption
Power outages
Major transport disruption
Where reasonably possible, Tokubrand will communicate significant delays and work with customers toward a practical solution.
24. LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot legally be excluded or limited under New Zealand law.
To the maximum extent permitted by law, Tokubrand will not be liable for indirect or consequential losses that are not reasonably foreseeable at the time the contract was
entered into.
Where liability may lawfully be limited, Tokubrand’s liability will be limited to the extent permitted by applicable law.
25. BUSINESS & COMMERCIAL ORDERS
Tokubrand may supply products to:
Sports clubs
Schools
Businesses
Associations
Teams
Organisations
Other commercial customers
Where a customer is acquiring products or services for business purposes, the parties may agree in writing to specific commercial terms.
Where legally permitted, the parties may agree in writing that specified provisions of the Consumer Guarantees Act do not apply to a business-to-business transaction, provided the legal requirements for contracting out are satisfied.
No such exclusion applies unless it is expressly agreed in writing and is legally permitted.
26. CANCELLATION BY TOKUBRAND
Tokubrand may decline or cancel an order where:
Required payment has not been received;
Required information has not been provided;
The requested product is unavailable;
The requested design cannot reasonably be produced;
Supplied artwork appears to infringe third-party rights;
Fraudulent or unlawful activity is suspected; or
There has been a genuine material error in pricing or product information.
Where Tokubrand cancels an order after receiving payment and the cancellation is not caused by the customer’s actions, Tokubrand will provide an appropriate refund or other remedy, subject to applicable law.
27. COMPLAINTS & DISPUTE RESOLUTION
If you have a concern regarding your order, please contact Tokubrand first so that we have an opportunity to investigate and resolve the matter.
Please provide your:
Name
Order or invoice number
Description of the issue
Supporting photographs or information where applicable
Tokubrand will aim to investigate complaints and provide a reasonable response.
If a dispute cannot be resolved directly, the parties may use an appropriate New Zealand dispute-resolution process, including the Disputes Tribunal, where applicable.
28. PRIVACY
Tokubrand may collect personal information necessary to:
Process enquiries
Prepare quotations
Process orders
Process payments
Arrange delivery
Communicate with customers
Provide customer support
Operate and improve our business
Personal information will be handled in accordance with Tokubrand's Privacy Policy and applicable New Zealand privacy legislation.
Our Privacy Policy forms part of the information governing your use of Tokubrand’s website and services.
29. WEBSITE USE
You agree not to:
Use the Tokubrand website for unlawful purposes;
Attempt to gain unauthorised access to our systems;
Upload malicious software;
Interfere with website operation;
Copy protected website content without permission;
Misuse Tokubrand intellectual property; or
Use the website in a manner that may damage Tokubrand or other users.
Tokubrand may restrict website access where reasonably necessary to protect the website, business or users.
30. CHANGES TO THESE TERMS
Tokubrand may update these Terms from time to time.
The most current version will be published on the Tokubrand website.
Changes will generally apply to future orders and transactions and will not remove rights that have already arisen under applicable law.
31. GOVERNING LAW
These Terms are governed by the laws of New Zealand.
Any dispute will be dealt with under the applicable laws and jurisdiction of New Zealand, subject to any mandatory rights available to the customer.
32. CONTACT TOKUBRAND
If you have questions about these Terms, your order, artwork, sizing, delivery or any
Tokubrand service, please contact us.
TOKUBRAND
New Zealand
Website: tokubrand.co.nz
Email: team@tokubrand.co.nz
Phone: +64 22 525 0274
CUSTOMER APPROVAL
By approving a Tokubrand order, the customer confirms that they have had the opportunity to review the relevant:
Artwork
Product specifications
Quantities
Names
Numbers
Sizes
Colours
Logos
Other order details
Tokubrand will manufacture the order based on the information approved by the customer.
Nothing in these Terms is intended to exclude or restrict any rights the customer has underapplicable New Zealand law.
Thank you for choosing Tokubrand.
Custom Teamwear. Built for Your Team.