Privacy Policy
Tokubrand Privacy Policy
Effective Date: 19 September 2026
Last Updated: 19 September 2026
Tokubrand respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Tokubrand collects, uses, stores and protects personal information when you visit tokubrand.co.nz, contact us, request a quotation, place an order or otherwise interact with our business.
Tokubrand operates in accordance with applicable New Zealand privacy laws, including the Privacy Act 2020.
1. Information We Collect
Depending on how you interact with Tokubrand, we may collect:
Contact Information:
Name
Email address
Phone number
Delivery address
Billing information
Business, club, school, academy or organisation name
Order Information:
We may collect information relating to your order, including:
Products ordered
Quantities
Sizes
Player names
Player numbers
Team information
Logos and artwork
Design specifications
Delivery details
Order history
Payment Information:
Payments may be processed by third-party payment providers.
Where payment processing is handled by a third party, Tokubrand does not generally store complete credit or debit card details.
2. Custom Teamwear Information
To manufacture custom teamwear, Tokubrand may receive information about team members or players, such as:
Names
Numbers
Sizes
Team information
Where you provide personal information about another person, you should have appropriate authority or permission to provide that information to Tokubrand.
Tokubrand will use this information only as reasonably necessary to fulfil the order and provide related services.
3. How We Collect Information
We may collect personal information when you:
Visit our website
Submit an enquiry
Request a quotation
Contact us by email
Contact us by phone
Place an order
Submit team information
Make a payment
Subscribe to marketing communications
Communicate with us through social media
Otherwise interact with Tokubrand
We may also automatically collect limited technical information when you visit our website.
4. How We Use Your Information
Tokubrand may use personal information to:
Respond to enquiries
Prepare quotations
Process orders
Produce custom teamwear
Confirm artwork
Confirm sizes and quantities
Process payments
Arrange delivery
Provide tracking information
Manage returns and refunds
Respond to complaints
Maintain business records
Improve our products and services
Maintain and improve our website
Prevent fraud or misuse
Meet legal obligations
Send marketing communications where permitted
We will not use personal information for purposes that are inconsistent with the purpose for which it was collected unless permitted or required by law.
5. Marketing Communications
Tokubrand may occasionally send information about:
New products
Teamwear ranges
Promotions
Special offers
Tokubrand services
Business updates
You can ask us to stop sending marketing communications at any time.
Contact:
Where applicable, marketing emails may also include an unsubscribe option.
6. Sharing Personal Information
Tokubrand may share relevant information with trusted third parties where reasonably necessary to operate our business or fulfil an order.
These may include:
Payment providers
Courier companies
Freight companies
Shipping providers
Manufacturers and production partners
Website and hosting providers
IT and software providers
Accounting or professional advisers
Government agencies where legally required
We will generally provide only the information reasonably necessary for the relevant purpose.
Tokubrand does not sell personal information to third parties.
7. Overseas Providers
Some Tokubrand manufacturers, production partners, software providers, payment providers and shipping companies may operate outside New Zealand.
Where personal information is disclosed overseas, Tokubrand will take reasonable steps to ensure that the disclosure is handled in accordance with applicable New Zealand privacy requirements.
8. Manufacturers & Production Partners
Some Tokubrand products may be manufactured overseas.
Where information is required to manufacture a custom order, Tokubrand may provide relevant information to a manufacturing or production partner.
This may include:
Player names
Player numbers
Sizes
Garment specifications
Artwork
Team information
Tokubrand will limit the information provided to what is reasonably necessary to fulfil the order.
9. Website Cookies
Tokubrand’s website may use cookies and similar technologies to:
Operate website functions
Remember preferences
Understand website usage
Improve website performance
Measure marketing performance
Provide relevant website functionality
Third-party services connected to our website may also use cookies in accordance withtheir own privacy policies.
You may be able to manage or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.
10. Protecting Your Information
Tokubrand takes reasonable steps to protect personal information from:
Loss
Misuse
Unauthorised access
Unauthorised disclosure
Unauthorised alteration
Destruction
Access to personal information will generally be limited to people and service providers who reasonably require it for legitimate business purposes.
No electronic system can be guaranteed to be completely secure.
11. Retention of Information
Tokubrand will retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, legal and record-keeping requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
12. Accessing Your Information
You may request access to personal information Tokubrand holds about you.
You may also ask us to correct information that you believe is inaccurate, incomplete orout of date.
Requests should be sent to:
We may need to verify your identity before providing access to personal information.
13. Correcting Your Information
If you believe information Tokubrand holds about you is incorrect, please contact us.
We will take reasonable steps to correct information that is inaccurate, misleading, incomplete or out of date.
14. Privacy Complaints
If you have concerns about how Tokubrand has handled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.
Privacy Contact: Tokubrand
Email: team@tokubrand.co.nz
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of New Zealand.
15. Children’s Information
Tokubrand supplies teamwear to schools, clubs, academies and youth teams.
Where an order involves children or young people, Tokubrand may receive limited information such as:
Name
Size
Player number
Team information
This information is used for the purpose of fulfilling the teamwear order and providing the requested service.
Tokubrand does not intentionally collect more personal information about children than is reasonably necessary for these purposes.
16. Third-Party Websites
Our website may contain links to third-party websites and services.
Tokubrand is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
17. Changes to This Privacy Policy
Tokubrand may update this Privacy Policy from time to time to reflect changes to:
Our business
Our website
Technology
Services
Privacy practices
Applicable laws
The latest version will be published on tokubrand.co.nz.
18. Contact Tokubrand
For questions about this Privacy Policy, accessing or correcting your information, or privacy concerns:
Tokubrand
New Zealand
Email: team@tokubrand.co.nz
Website: tokubrand.co.nz
Tokubrand Privacy Commitment
Tokubrand is committed to handling personal information responsibly, securely and transparently.
We will take reasonable steps to protect your information and use it only for legitimate business purposes and in accordance with applicable New Zealand privacy law.