Shipping Policy
Tōkubrand Shipping Policy
Effective Date: 19 September 2026
Last Updated: 19 September 2026
At Tōkubrand, we are committed to providing reliable and efficient delivery of our custom teamwear, sportswear and apparel.
Because many of our products are custom-made specifically for teams, clubs, schools, academies and organisations, delivery timeframes can vary depending on the type and size of your order.
Please read the following Shipping Policy for information about production, shipping, delivery timeframes, tracking and delivery issues.
1. Shipping Locations
Tōkubrand is a New Zealand-based sportswear and teamwear business.
We primarily ship throughout New Zealand and can arrange shipping to Australia and selected international destinations upon request.
International customers should contact Tōkubrand before placing an order where shipping availability, costs, customs requirements or delivery timeframes need to be confirmed.
2. Custom Teamwear & Production
Most Tōkubrand teamwear orders are custom-made to order.
Production will generally commence once:
The order has been confirmed.
Final artwork/design has been approved by the customer.
Sizes and quantities have been confirmed.
Payment or the required deposit has been received.
Any required team information has been supplied.
Estimated Production Time:
Standard custom teamwear production is generally estimated at 4–6 weeks from final artwork approval and payment confirmation. Some orders may take longer depending on:
Order quantity
Design complexity
Numbering and names
Embroidery or special finishing
Manufacturer production schedules
Fabric or material availability
Public holidays
Chinese New Year or other factory shutdown periods
Tōkubrand will provide an estimated production timeframe for your order wherever reasonably possible.
Production time is separate from shipping and delivery time.
3. Shipping & Delivery
Once your order has completed production, it will be dispatched using an appropriate courier, freight or shipping service.
Depending on the order, Tōkubrand may use services such as:
DHL
FedEx
NZ Post
Courier services
Freight forwarding services
Other reputable domestic or international carriers
Estimated Delivery Times:
Typical delivery timeframes after dispatch are:
New Zealand: approximately 1–5 business days
Australia: approximately 3–10 business days
International: approximately 7–14+ business days
These timeframes are estimates only and are not guaranteed delivery dates.
Delivery may take longer due to courier delays, weather events, public holidays, customs clearance, international freight delays or other circumstances outside Tōkubrand reasonable control.
4. Shipping Costs
Shipping costs are calculated according to factors including:
Destination
Order weight
Package dimensions
Number of cartons
Shipping method
Courier or freight provider
International freight requirements
For custom teamwear orders, Tōkubrand may provide a separate shipping quotation before the order is finalised.
The shipping cost will be communicated to the customer before the order is dispatched where shipping is not already included in the agreed quotation.
5. International Shipping, GST & Customs
International orders may be subject to GST, import duties, customs charges, clearance fees or other government charges in the destination country.
Unless specifically stated in writing as being included in the agreed shipping arrangement, these charges are the responsibility of the customer.
For New Zealand orders, Tōkubrand will manage shipping arrangements according to the shipping terms agreed with the customer.
Where a shipment is arranged on a DDP (Delivered Duty Paid) basis, the applicable import costs included within the DDP quotation will be handled according to the agreed shipping arrangement.
Where a shipment is arranged on another basis, the customer may be responsible for applicable import charges.
Tōkubrand will communicate any known shipping arrangements or additional charges as clearly as reasonably possible before dispatch.
6. Tracking
Where tracking is available, Tōkubrand will provide the customer with tracking information once the order has been dispatched.
Tracking information may take some time to become active after the parcel has been collected by the carrier.
Customers can use the tracking information provided to monitor the progress of their shipment.
7. Delivery Delays
Tōkubrand works with reputable shipping and freight providers to minimise delivery delays.
However, once an order has been dispatched, delivery may be affected by circumstances outside Tōkubrand’s direct control, including:
Courier or freight delays
Weather events
Natural disasters
Public holidays
Customs inspections or clearance
Border restrictions
International freight disruptions
Incorrect or incomplete delivery information
Other events outside our reasonable control
If your order appears to be significantly delayed, please contact Tōkubrand so that we can investigate the shipment with the relevant carrier.
For New Zealand consumer transactions, Tōkubrand will continue to meet its obligations under applicable New Zealand consumer law.
8. Lost or Missing Parcels
If your order has not arrived within the expected delivery timeframe, please contact Tōkubrand.
We will, where appropriate, contact the relevant courier or freight provider to investigate the shipment.
If a parcel is confirmed as lost in transit, Tōkubrand will work with the customer and carrier to determine the appropriate resolution.
Where applicable, remedies will be provided in accordance with New Zealand consumer law and the circumstances of the order.
9. Damaged Parcels
Please inspect your order as soon as possible after delivery.
If your parcel appears to have been damaged during transit, please:
1. Take photographs of the outer packaging.
2. Take photographs of the damaged products.
3. Keep the original packaging.
4. Contact Tōkubrand as soon as reasonably possible.
Please provide your order number and photographs so that we can investigate the matter with the courier or freight provider.
Tōkubrand will assess the issue and work with you to provide an appropriate resolution where the goods have been damaged in transit.
10. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information, including:
Full name
Business, club or organisation name where applicable
Street address
Suburb
City
Postcode
Contact telephone number
Email address
If an incorrect or incomplete address is provided and additional shipping costs are incurred as a result, the customer may be responsible for those additional costs. Please check your shipping information carefully before submitting your order.
11. Returned or Undeliverable Parcels
If an order is returned to Tōkubrand because of:
An incorrect address
An incomplete address
The recipient being unavailable
The parcel not being collected
Refusal of delivery
Other circumstances caused by incorrect or incomplete delivery information
Tōkubrand may require payment of additional shipping costs before the order is re- dispatched.
If the customer chooses not to have the order re-shipped, any refund will be considered in accordance with the applicable terms of sale and New Zealand consumer law.
12. Custom Teamwear Delivery Considerations
Custom teamwear is produced specifically for the customer and may involve multiple stages including:
Order Confirmation → Artwork Approval → Size Confirmation → Production → Quality Checking → Packing → Dispatch → Delivery
Customers should allow sufficient time between placing an order and their required event, tournament, competition or season start date.
If you have a specific required delivery date, please advise Tōkubrand before confirming your order so that we can assess the production and shipping timeframe.
Tōkubrand will provide the best available estimated timeframe based on the information available at the time of ordering.
13. Urgent or Express Orders
Urgent or expedited production and shipping may be available for selected orders.
Availability will depend on:
Factory capacity
Product availability
Order quantity
Artwork requirements
Production schedule
Courier availability
Additional charges may apply.
An urgent order should not be considered confirmed until Tōkubrand has provided written confirmation of the available production and delivery timeframe.
14. Delivery to Schools, Clubs & Organisations
For deliveries to schools, clubs, academies, workplaces or other organisations, customers should provie clear delivery instructions.
Tōkubrand is not responsible for delays resulting from incorrect delivery information or delays occurring after delivery has been made to the nominated receiving organisation.
Where an order is delivered to a nominated organisation, customers should ensure that the organisation has arrangements in place to receive and distribute the order.
15. Consumer Guarantees
Nothing in this Shipping Policy is intended to exclude, restrict or limit any rights or remedies that cannot legally be excluded under New Zealand law.
Where the Consumer Guarantees Act 1993 applies, Tōkubrand will comply with its obligations under that Act.
New Zealand consumer law provides protections relating to matters including product quality, description, fitness for purpose and delivery.
For business-to-business transactions, different legal arrangements may apply where permitted by New Zealand law and agreed in writing between the parties.
16. Contact Tōkubrand
If you have any questions regarding shipping, delivery times, tracking or your order, please contact Tōkubrand.
Tōkubrand
New Zealand
Email: team@tokubrand.co.nz
Website: tokubrand.co.nz
When contacting us about an order, please include your order number, team/organisation name and delivery details so that we can assist you as quickly as possible.
Final Note
By placing an order with Tōkubrand, you acknowledge that custom teamwear requires production time before shipping and that delivery timeframes provided by Tōkubrand are estimates unless a specific delivery date has been expressly agreed in writing. Tōkubrand will make reasonable efforts to ensure your order is produced and delivered as efficiently as possible.